E-Scooters - Frequently Asked Questions
How Can I Ride?
Download the Joypunkz app on your smart phone or other mobile device. Add your required information, payment information, and read the user agreement. Use the map within the company’s app to find the closest scooter to you. When you find a scooter to ride please do a pre check to make sure the scooter looks sufficient to ride. Press the “Scan Code” button to take a picture of the QR Code on the scooter to unlock it.
How Do I Finish My Ride?
When you are finished with your ride, park your e-scooter upright and relock it using the app. You should park it in a location close to a curb that does not obstruct pedestrian access or vehicular traffic. Give about 6 feet of clearance on the sidewalk for anybody walking or using a stroller or wheelchair.
What If I Don’t Have a Smartphone?
If you do not have a smartphone, you can still use the e-scooters. The City requires that all companies provide alternatives to apps on smart phones to access their e-scooters. So call us at 812-258-1237 or come to one of our two locations.
When Can I Ride?
There are no set operating hours in Evansville. Companies operate on their own hours, seven days a week, unless there's a National Weather Service-related weather event that shuts down operation. Outside of company operation hours, devices will either be deactivated or picked up by each company’s local team for recharging or maintenance.
How Much Does it Cost to Ride?
Prices will vary depending on the company and the length of e-scooter trips, but all companies charge $1 to unlock a e-scooter. Please visit each company’s website or contact support to learn about other payment methods.
What is "the wallet"?
When you purchase ride time through the app, funds are stored in a digital wallet that can be accessed to enjoy a trip on a JoypunkZ E-Scooter.
How do I end a ride?
Simply hit the end ride button on the application. take the "end of ride picture" and your ride is complete. Please place the scooter in a position that is not in the way of others. And not in the way of handicap accessibility.
What if there's a problem with my scooter?
Call 812-258-1237 and someone will provide quick assistance.
